The usefulness of investing in new equipment, changing a standard operating procedure, or revising a service design. The task force intends to use quality costs to guide the changes they will make to the inventory system.
The first step is to convince group members to study this situation from a cost-of- quality point of view. The leader reminds group members that quality costs are any cost that the hospital would not have incurred if the quality of the product or sexuality costs are the portion of the operating costs brought about by providing a medical service that does not conform to performance standards. Quality cost are also the costs associated with the prevention of poor quality. To identify quality costs, the leader encourages a brainstorming session.