Operations Manager (Agoda)
Job Description
The Manager of Travel Operations provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.
Manage the daily operations of the call center division of Agoda.
Ensure the call center meets agreed service levels, statistics and targets set out by the Director of Operations.