Worked with project manager to management resources and planning. - Gather and analyze the requirement with Business Users - Define relevant plans and analyze impacts and reflection - Produce & update the requirement documents such as User Requirement Document, User Manual, and workflow process. - Assisted and analyst user to investigate and solve the problems - Support user to ensure that they can work smoothly - Created and maintained application for Loan Resolution System Tools : Borland Delphi DataBase : SQL Server, Oracle