At Canadian airports, each airline is responsible for its unclaimed baggage.
Air Canada and WestJet both have customer service agents at each airport who try to reunite baggage with its owner. After several days, unclaimed bags are sent to the airline's central baggage tracing office. Air Canada sends its bags to Montreal-Trudeau Airport after five days, and WestJet to its hangar in Calgary after three days.
Agents at the central offices then open and search through the luggage for tags, business cards, personal documents, drug prescriptions or anything else that can help identify the owner. If agents can't identify or contact the owner, descriptions of the bag and its contents are entered into a system called WorldTracer, which acts as a lost and found system for over 400 airlines and ground handling companies worldwide by matching bags with claims.
At Canadian airports, each airline is responsible for its unclaimed baggage.Air Canada and WestJet both have customer service agents at each airport who try to reunite baggage with its owner. After several days, unclaimed bags are sent to the airline's central baggage tracing office. Air Canada sends its bags to Montreal-Trudeau Airport after five days, and WestJet to its hangar in Calgary after three days.Agents at the central offices then open and search through the luggage for tags, business cards, personal documents, drug prescriptions or anything else that can help identify the owner. If agents can't identify or contact the owner, descriptions of the bag and its contents are entered into a system called WorldTracer, which acts as a lost and found system for over 400 airlines and ground handling companies worldwide by matching bags with claims.
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