The next step is to get very practical. Don’t take on trying to learn too much all at once. Operationalize your goal at the level of a specific behavior. Make it practical, so you know exactly what to do and when. For example, say someone has “Blackberry syndrome”—a bad habit of multitasking and essentially ignoring others, which undermines the full attention that can lead to rapport and good chemistry. You have to break the habit of multitasking. So the person might make up an intentional learning plan that says something like: At every naturally occurring opportunity—when a person walks into your office, say, or you come up to a person—you turn off your cell phone and your beeper, turn away from your computer, turn off your daydream or your preoccupation and pay full attention. That’s gives you a precise piece of behavior to try to change.