Not only is the presonal professional development of an employee crucial, but also looking after his/her family is seen as a responsibility. Moreover, the support of families and the compatibility of work and family life are considered to be an essential contribution to society. To this end, socially-responsible companies offer mothers and fathers part-time jobs, reduced and/or flexible working hours, as well as company day c4.1.4. Supplier domain
Assuming responsibility for suppliers a core part of many CSR programs, since companies face many challenges in terms of their supply chain and are increasingly evaluated by their supply chain performance. In particular,consumer perceptions of corporate reputation and attitudes towards brands are affected by supply chain issues (e.g., nike and Gap sweatshop scandals; Knight & Greenberg, 2002). Thus, careful selection and evaluation of supplies have become necessary. Consequently, companies have developed criteria that supplies have to fulfill which are sometime codified in their code of conduct or in a separate code for supplies. These are, for example, working conditions, child labor, fair wages, non-discrimination, and taking care of the environment. Moreover, our respondents explained that they try to push their suppliers to take care of their own supply chain in order to ensure that they source in a responsible way, MNCs often expend much effort on increasing their supplies' awareness of CSR educating them, and helping them to improve their own corporate social responsibility programs. As one informant explained;
Supply chain management is one of the central issues of our CSR policy. Taking care to ensure that all our standards are followed - not only by our direct supplies, but also by their suppliers and preferably on to the end of the chain. We try to enforce this in a lot of ways; we've made agreements with our suppliers in which they commit themselves to our code of conduct and our values and rules (European subsidiary, electronic devices).
Our corporate respondents emphasized that it is necessary not only to establish rules that suppliers have to follow, but also to monitor whether or not suppliers adhere to them. This is especially important for large MNCs because they are held responsible when issues in the supply chain emerge and often suffer from reputation damage. Some even visit their suppliers' factories to monitor their standards. One respondent explains.
For example, [We have] production facilities in China, which produce toys for our company. These are huge companies, and my colleague who's responsible for this are a was there and visited the factory because she wanted to know what we have in the shop. It's important so see how people work there - under what conditions - because, especially in China, you tend to be more skeptical. [...] And we've introduced rules that have increased the standards: People earn 400% more than the local average, child labor is forbidden, there are well-regulated working hours, ther are lunch breaks, etc. There are very strict criteria that suppliers have to meet there in order to be permitted to produce for us (European subsidiary, fast food).
Not only is the presonal professional development of an employee crucial, but also looking after his/her family is seen as a responsibility. Moreover, the support of families and the compatibility of work and family life are considered to be an essential contribution to society. To this end, socially-responsible companies offer mothers and fathers part-time jobs, reduced and/or flexible working hours, as well as company day c4.1.4. Supplier domain
Assuming responsibility for suppliers a core part of many CSR programs, since companies face many challenges in terms of their supply chain and are increasingly evaluated by their supply chain performance. In particular,consumer perceptions of corporate reputation and attitudes towards brands are affected by supply chain issues (e.g., nike and Gap sweatshop scandals; Knight & Greenberg, 2002). Thus, careful selection and evaluation of supplies have become necessary. Consequently, companies have developed criteria that supplies have to fulfill which are sometime codified in their code of conduct or in a separate code for supplies. These are, for example, working conditions, child labor, fair wages, non-discrimination, and taking care of the environment. Moreover, our respondents explained that they try to push their suppliers to take care of their own supply chain in order to ensure that they source in a responsible way, MNCs often expend much effort on increasing their supplies' awareness of CSR educating them, and helping them to improve their own corporate social responsibility programs. As one informant explained;
Supply chain management is one of the central issues of our CSR policy. Taking care to ensure that all our standards are followed - not only by our direct supplies, but also by their suppliers and preferably on to the end of the chain. We try to enforce this in a lot of ways; we've made agreements with our suppliers in which they commit themselves to our code of conduct and our values and rules (European subsidiary, electronic devices).
Our corporate respondents emphasized that it is necessary not only to establish rules that suppliers have to follow, but also to monitor whether or not suppliers adhere to them. This is especially important for large MNCs because they are held responsible when issues in the supply chain emerge and often suffer from reputation damage. Some even visit their suppliers' factories to monitor their standards. One respondent explains.
For example, [We have] production facilities in China, which produce toys for our company. These are huge companies, and my colleague who's responsible for this are a was there and visited the factory because she wanted to know what we have in the shop. It's important so see how people work there - under what conditions - because, especially in China, you tend to be more skeptical. [...] And we've introduced rules that have increased the standards: People earn 400% more than the local average, child labor is forbidden, there are well-regulated working hours, ther are lunch breaks, etc. There are very strict criteria that suppliers have to meet there in order to be permitted to produce for us (European subsidiary, fast food).
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