Regarding to the our EcoTrack system, you may notice/aware that the existing services/platform provider (eComponents) will be terminated their services by our headquarter decision (effective 18 Jan 2015) (please refer to the attachment for detail). The new platform is schedule to launch mid-February by the new provider (Credit360). We will keep to update you when we have any news.
According to the schedule, your data of 2014 December should be completed on 8 Jan 2015. For this time, this set of data is the last month of 2014 for annual & QBR analysis and the system will be into the transition period of moving historical data to new platform. I would like to ask you and your team a favour to ensure the accuracy of data and complete the upload by 8 Jan 2015 COB. In addition, you may send me a note to explain a reason after you upload the data if any usage/consumption is over/under the expectation that will be very helpful.
Please let me know if any problem on EcoTrack