factor for the staff employed in operation department. As mentioned above,
operation department in incoming agencies makes necessary arrangements of
transportation, accomodation and so on for daily and weekly trips and transfers;
so that we consider, in order to decrease the transportation costs, incoming
agencies use their own staff. Travel agencies that have human resources
department agreed the importance of diploma in business life more than the ones
that have not. Qualified staff were assumed to increase organisation’s
professionalism therefore we consider, travel agencies that have not human
resources should be aware of this fact and select their staff accordingly.