This is to inform you that your shipment for frames, which is marked as DDP ( door delivered duty paid) it due to arrive on 24 April .
we just received the shipping document , as per the document we have to pay vat 7% we will be bearing the same and charging you back .
I would like to request you for swifter action in clearing the goods if we could get all document like packing list ,invoice and other in advance when the shipment dispatched the port of embarkation .
This would give us time to prepare valid documentation.