Good Rules To Follow
• 1. Be Courteous Act in a way that the
passenger feels that you are there to help
and work with them to resolve the
situation.
• 2. Act Promptly By acting quickly, a
complaint can change from a negative
image to a positive image.
• 3. Be Reasonable Sometimes you may
not be at fault, but by reaching a fair and
reasonable settlement, you may help your
customer relationship.