Dealers can order any part on an emergency order when they need the part expedited.
Caterpillar processes emergency orders in accordance with a class code of “W” or “E”. For new
machine warranty parts replacement, machine down parts warranty and SAFETY Product
Improvement Program (PIP) modifications whether the machine can be operated or not, dealers
should enter an order with a class code of “W’. The machine model and serial number should be
provided at order entry time. For parts required in machine down situations and all other
situations where parts are “urgently” required, dealers should enter an order with a class of “E”.