1 - Customers seeking an immediate appointment.
Such customer should be prioritised and allocated a rating of 1 in the customer record. Their request should be actioned within 4 hours.
2 – Customers seeking appointment in the near future but not immediately or enrolling in an event.
Such customer should be prioritised and allocated a rating of 2 in the customer record. Their request should be actioned within 1 working day.
3 – Request for general information