“The main challenge was documenting all of the processes and procedures,” continues Jo. “Much of what we did was stored in our heads and formalising the processes was very time consuming. However, we were able to simplify much of our work by creating easy to understand flow charts which clearly explained. Although Warnerbus was already successfully measuring the quality of its builds and processes informally, the company wanted to put in place a more formal structure to improve operational efficiency and drive market share. Warnerbus decided that ISO 9001 would provide the ideal framework to achieve this.