Seller's message:
"Thank you for checking with the Mail office as requested I'm sorry to hear you parcel was not there it would seem that the mail service has lost it I will issue your refund now. Best wishes "
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.