The outer primary interacting element is that of the social relationship fostered by the warm ,
Friendly , welcoming , courteous, open , generous behaviour of the host creating the hospitable social environment .
This promotes the positive feeling of security and comfort created by physical structure , design , décor and location of facility
Finally , the provision of accommodation facilities to sleep ,eat, relax and wash together supply of beverage, service and entertainment
Demonstrates marketing – orientation by introducing ideas of customer satisfaction and dissatisfaction