Jill Reynolds, the front-office manager at the Regency LA Jolla, had known for some time that the 400- room hotel would be overbooked for this one night in October. She prepared to talk with the front-desk associates as they came on duty at 7:30 in the morning,knowing it would be a challenge to sell out without "walking" guests. Seldom does a hotel sell out before having to walk a few guests