That is a rather startling thing to say, but it is our conclusion. As if in confirmation of it, we participated a few weeks ago in a technical meeting held through a computer. In two days, the group accomplished with the aid of a computer what normally might have taken a week.
We shall talk more about the mechanics of the meeting later; it is sufficient to note here that we were all in the same room. But for all the communicating we did directly across that room, we could have been thousands of miles apart and communicated just as effectively-as people-over the distance.
Our emphasis on people is deliberate. A communications engineer thinks of communicating as transferring information from one point to another in codes and signals.
But to communicate is more than to send and to receive. Do two tape recorders communicate when they play to each other and record from each other? Not really-not in our sense. We believe that communicators have to do something nontrivial with the information they send and receive. And we believe that we are entering a technological age in which we will be able to interact with the richness of living information-not merely in the passive way that we have become accustomed to using books and libraries, but as active participants in an ongoing process, bringing something to it through our interaction with it, and not simply receiving something from it by our connection to it.
To the people who telephone an airline flight operations information service, the tape recorder that answers seems more than a passive depository. It is an often-updated model of a changing situation-a synthesis of information collected, analyzed, evaluated, and assembled to represent a situation or process in an organized way.
Still there is not much direct interaction with the airline information service; the tape recording is not changed by the customer’s call. We want to emphasize something beyond its one-way transfer: the increasing significance of the jointly constructive, the mutually reinforcing aspect of communication-the part that transcends “now we both know a fact that only one of us knew before.” When minds interact, new ideas emerge. We want to talk about the creative aspect of communication.
Creative, interactive communication requires a plastic or moldable medium that can be modeled, a dynamic medium in which premises will flow into consequences, and above all a common medium that can be contributed to and experimented with by all.
Such a medium is at hand–the programmed digital computer. Its presence can change the nature and value of communication even more profoundly than did the printing press and the picture tube, for, as we shall show, a well-programmed computer can provide direct access both to informational resources and to the processes for making use of the resources.