The action learning coach is not the teacher or expert
or chairperson of the group. The coach does not tell others
what to do; instead, he or she should assist them in
discovering what needs to be done. This is accomplished
through questions, not statements. Questions
keep the coach from being seen as judgmental, controlling
or even manipulative.
However, the coach must have the power to intervene
when he or she sees fit — which means that the coach
has the power to stop the group from continuing to
work on the problem and instead focus on the question
or questions that the coach is raising.
This authority, however, requires the coach to know
when to ask and how to ask questions. In other words,
knowing when to intervene is one of the most important
skills of an effective action learning coach.
In general the coach should intervene at the beginning
and end of each session, and one or more times during the
session. Samples of questions that the coach might ask at
the beginning and end of sessions include the following:
● At the beginning of the very first session: questions
on the familiarity of group members with the action
learning process and questions about the problem to be
solved by the group.
● At the end of the first session: questions on what
actions are going to be taken as a result of the session,
questions about the performance of the team, and questions
about the learning that occurred as a result of the session.
● At the beginning of subsequent sessions: questions
on the actions and learning that occurred since the last
session.
● At the end of the final session: questions on whether
the goal was achieved, and on the individual, team and
organizational learning acquired in the process.
The questions that are asked during the sessions will
vary, of course, but could include the following:
● How are we doing as a team?
● Do we have agreement on the problem?
● Are we building on each other’s questions and
ideas?
● What is the quality of our ideas and strategies? ■
The action learning coach is not the teacher or expertor chairperson of the group. The coach does not tell otherswhat to do; instead, he or she should assist them indiscovering what needs to be done. This is accomplishedthrough questions, not statements. Questionskeep the coach from being seen as judgmental, controllingor even manipulative.However, the coach must have the power to intervenewhen he or she sees fit — which means that the coachhas the power to stop the group from continuing towork on the problem and instead focus on the questionor questions that the coach is raising.This authority, however, requires the coach to knowwhen to ask and how to ask questions. In other words,knowing when to intervene is one of the most importantskills of an effective action learning coach.In general the coach should intervene at the beginningand end of each session, and one or more times during thesession. Samples of questions that the coach might ask atthe beginning and end of sessions include the following:● At the beginning of the very first session: questionson the familiarity of group members with the actionlearning process and questions about the problem to besolved by the group.● At the end of the first session: questions on whatactions are going to be taken as a result of the session,questions about the performance of the team, and questionsabout the learning that occurred as a result of the session.● At the beginning of subsequent sessions: questionson the actions and learning that occurred since the lastsession.● At the end of the final session: questions on whetherthe goal was achieved, and on the individual, team andorganizational learning acquired in the process.The questions that are asked during the sessions willvary, of course, but could include the following:● How are we doing as a team?● Do we have agreement on the problem?● Are we building on each other’s questions andideas?● What is the quality of our ideas and strategies? ■
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