Okay, this is just and idea, but why don't we do more to celebrate successes amongst our sales staff (clarify)? This would be a great way to reinforce the idea that we're a winning team (encourage). Perhaps we could also develop a mentoring system (clarify). If junior staff could turn to more experienced team members for advice, I think it would improve overall performance and bootst morale (encourage). In fact, maybe mentors could get a bonus based on the performance of the people they're mentoring (summarize and ask one or two further question).