1. During the PMW,please switch traffic to alternate route or reduce down time for minimum outage.
Ans. They will do best effort to make Jastel service as first priority and FE reduce downtime period from 21/01/2016 23:30TH - 22/01/2016 02:00TH.
2. Please provide method of work & fall back plan.
Ans. Please kindly see the method of work and fall back plan (with estimated time)
21/01/2016 23:30TH - 22/01/2016 01:30TH : Cut and move the fiber optic 12 core cable 2 pair to properly position after that they will re-splice them.
22/01/2016 01:31TH - 02:00TH : Our FE will cut and re-joined the dropwire cable of CID549681 Jastel*HQ*VISA*SCB*HOT as first priority.
Fall back plan : They need to do continuously with that action for fixing this cable.
3. Please provide reason why do you perform emergency PMW and please notify us for 14 days in advance.
Ans. The constructor provider informed them on this morning (around 10:30TH) that they will cut all of cables off from this footbridge on 22/01/2016 then they did best effort to send all affected customers the urgent notification letters to notify this urgent maintenance and they cannot notify all customer for 14 days in advance as our promise