in early july 2003, looling over the sparkling waters of the intercoastal waterway from his third floor corner office, Tom Murphy, CIO of ... , was putting the final touches on his recommendations to the corporate planning committee chaired by jack Williams, president and chief operating officer , for his 2004 information technology plan. whether to recommend a modest budget increase, a significant budget increase, or a return to the glory days before 9/11 was a key issue confronting him. how he could assure optimum alignment of IT spending with the direction of the company was another key issue