CONCLUSION 63
distribution of power in society. Ultimately, in the New Public Service,
providing quality service is a first step in the direction of widening public
involvement and extending democratic citizenship.
Conclusion Despite the obvious importance of constantly improving the quality of public
sector service delivery, the New Public Service suggests that government
should not first or exclusively respond to the selfish, short-term interests of
“customers.” The New Public Service suggests instead that people acting as
citizens must demonstrate their concern for the larger community, their commitment
to matters that go beyond short-term interests, and their willingness
to assume personal responsibility for what happens in their neighborhoods
and the community. After all, these are among the defining elements of effective
and responsible citizenship. In turn, government must be responsive
to the needs and interests of citizens. In any case, the New Public Service
seeks to encourage more and more people to fulfill their responsibilities as
citizens, and in turn, for public administrators to be especially sensitive to
their voices.
CONCLUSION 63
distribution of power in society. Ultimately, in the New Public Service,
providing quality service is a first step in the direction of widening public
involvement and extending democratic citizenship.
Conclusion Despite the obvious importance of constantly improving the quality of public
sector service delivery, the New Public Service suggests that government
should not first or exclusively respond to the selfish, short-term interests of
“customers.” The New Public Service suggests instead that people acting as
citizens must demonstrate their concern for the larger community, their commitment
to matters that go beyond short-term interests, and their willingness
to assume personal responsibility for what happens in their neighborhoods
and the community. After all, these are among the defining elements of effective
and responsible citizenship. In turn, government must be responsive
to the needs and interests of citizens. In any case, the New Public Service
seeks to encourage more and more people to fulfill their responsibilities as
citizens, and in turn, for public administrators to be especially sensitive to
their voices.
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