In this video you can see that this practice is inappropriate backboard from the greeting was used offensive words and posture, improper use rough language. Customers do not honor And inappropriate behavior In the video when customers come into contact with the room, but he did not care about Facebook and on the phone. He returned the phone to talk but clients do not care enough to ask him to tell customers to wait. When he finished talking on the phone with a client asked him to do and not what they seem eager to Facebook intact. When customers call to say he was told to wait ten minutes after ten minutes waiting to say no to a customer and not be bothered at all.