in early iuly 2003, looking overthe sparkling waters of the inter coastal waterwayfrom histhird floor corner office, Tom Murphy, Cloof was putting the final touches on his recommendations to the corporate planning committee chaired by jack Williams, president and chief operating officer, for his 2004 information technology plan. whetherto recommend a modest budget increase, a significant budget increase, or a return to the glory days before 9/11 was a key issue confronting him. how he could assure optimum alignment of IT spending with the direction of the company was another key issue