No bathtub.
Who are these focus-group participants telling hotel executives that business travelers don't take baths? Air travel is more physically taxing than ever, and after pulling a Rollaboard through an airport, packing and unpacking my computer bag at security, lifting my suitcase (stuffed to the limit so I don't need to check anything) to the baggage compartment and then on and off the rental car shuttle, I relish a hot soak. But walk-in showers, once found only in wheelchair-accessible rooms, are replacing bathtubs with each new round of renovations.
And while we're on the topic of baths, could housekeeping please leave the shampoo in the shower or tub where I left it last night? Especially at service-obsessed high-end chains such as Ritz-Carlton, the protocol is to move amenities back to the sink so they look nice. And they do. But that's small consolation to me once I'm wet.