Describe the business functions in the value chain
The business functions in the value chain are
• Research and development—generating and experimenting with ideas related to new
products, services, or processes.
• Design of products and processes—the detailed planning, engineering, and testing of
products and processes.
• Production—procuring, transporting, storing and assembling resources to produce a
product or deliver a service.
• Marketing—promoting and selling products or services to customers or prospective
customers.
• Distribution—processing orders and shipping products or services to customers.
• Customer service—providing after-sales service to customers