The company has recently concluded a multimillion-dollar contact to supply products to a third-world country. The first elite group of engineers from that country has just completed a two-month training course on maintenance and operations. The company's training manager report that the level of skill and knowledge of that country's engineers was so low that no amount of training would ever enable them to properly operate and maintain the products in question, "It might be better for that country to buy a less sophisticated product from our competitor," the training manager