The problem of changes being introduced then subsequently discarded is a common one.////
Changes may be proposed by an ‘evangelist’ who believes strongly that the changes will lead to improvement. He or she may work hard to ensure the changes are effective and the new process is accepted.
If the ‘evangelist’ leaves, then the people involved may therefore simply revert to the previous ways of doing things.
Change institutionalization is important////
This means that process change is not dependent on individuals but that the changes become part of standard practice in the company, with company-wide support and training.