A SCOR based approach for measuring a benchmarkable supply chain performance
Performance measurement can only help to
identify the problems existing in the current supply chain,
while it is helpless in exploring the root causes of these problems
and thus choosing corresponding actions to improve
supply chain performance. The conflict between the topdown
strategy decomposition and the bottom-up implementation
process is serious. Therefore, in order to overcome the
above issues, it is very necessary to link strategic objectives
to operations, which could help managers, especially those
operating at a strategic level, to knowmore operational mechanism
of supply chains. In this study, an integrated approach
which employs analytic hierarchy process (AHP) and technique
for order preference by similarity to ideal solution
(TOPSIS) together is proposed for the linking strategic objectives
to operations. Supply chain operations reference model
is used to model the linkage of the strategic objectives and
operational metrics in a hierarchical way. The AHP is used
to analyze this metric hierarchy and determine weights of the
metrics, and TOPSIS method is used to make a normalization
of metric values having different units, so a comparison
will be available. Proposed approach is applied to a problem
of decision making process in a manufacturing company.