Useful Expressions for Telephoning
Starting the telephone conversation
Good morning / afternoon / evening. Jack Dorson speaking.
Good morning / afternoon / evening. Johnson calling from Germany.
Introducing yourself
This is Ken.
Ken speaking.
Could you speak up, please?
Who’s speaking, please?
Am I speak to …..(name)…..?
Could you spell the please?
Who would you like to talk to sir / madam?
One moment please, I’ll sir if Mr. Jones is available.
Asking who is on the telephone
Excuse me, who is this?
Can I ask who is calling, please?
Asking for someone
This is …..(name)…. Speaking. I’m calling about …./I’m returning your call.
I’d like to speak to ….(name)….
Could I speak to someone who….?
Could you put me through to Mr. Jones, please?
Can I have extension 321? (extensions are internal numbers at a company)
Is Jack in? (informal idiom meaning: Is Jack in the office?)
Asking the caller to wait
Can you hold the line?
Can you hold?
Can you hold on a moment?
Putting someone on hold
Just a moment. Please.
Hold on, please.
Hold the line, please.
Leaving a message
I’d like to leave a message for …(name)…
Please tell him / her to call me at…(caller’s phone number)…
Could you ask / tall him / her to call me at …(caller’s phone number)…?
Taking a message
Can / Could / May I take a message?
Would you like to leave a message?
Can I give him / her a message?
Could ( Can, May) I tall him who is calling?
I’ll tell Mr. Jones that you called.
At what number can you be reached?
What was your name again, please?
Could you spell that for me, please?
Could you speak more slowly, please?
I’ll give him / her the message as soon as possible?
I’ll make sure Mr. Jones rings you as soon as possible.
Useful Expressions for TelephoningStarting the telephone conversationGood morning / afternoon / evening. Jack Dorson speaking.Good morning / afternoon / evening. Johnson calling from Germany.Introducing yourselfThis is Ken.Ken speaking.Could you speak up, please?Who’s speaking, please?Am I speak to …..(name)…..?Could you spell the please?Who would you like to talk to sir / madam?One moment please, I’ll sir if Mr. Jones is available.Asking who is on the telephoneExcuse me, who is this?Can I ask who is calling, please?Asking for someoneThis is …..(name)…. Speaking. I’m calling about …./I’m returning your call.I’d like to speak to ….(name)….Could I speak to someone who….?Could you put me through to Mr. Jones, please?Can I have extension 321? (extensions are internal numbers at a company)Is Jack in? (informal idiom meaning: Is Jack in the office?)Asking the caller to waitCan you hold the line?Can you hold?Can you hold on a moment?Putting someone on holdJust a moment. Please.Hold on, please.Hold the line, please.Leaving a messageI’d like to leave a message for …(name)…Please tell him / her to call me at…(caller’s phone number)…Could you ask / tall him / her to call me at …(caller’s phone number)…?Taking a messageCan / Could / May I take a message?Would you like to leave a message?Can I give him / her a message?Could ( Can, May) I tall him who is calling?I’ll tell Mr. Jones that you called.
At what number can you be reached?
What was your name again, please?
Could you spell that for me, please?
Could you speak more slowly, please?
I’ll give him / her the message as soon as possible?
I’ll make sure Mr. Jones rings you as soon as possible.
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