Common travel agency services
Air tickets
It is easy for individuals to book air tickets online, but more complex itineraries involving multiple flights or airlines can be more easily arranged by a specialist travel agent. They know how to build a single ticket from a number of fare components and can also make seating arrangements and deal with other special requests. They are also always aware of any special offers available within the trade.
Accommodation
Travel agents have access to special deals offered by hotels have dropped rates for any number of reason. These can be added to air connections to produce packages which beat anything the traveller could arrange privately.
Tour packages
Travel agents always offer well planned tour packages for those who want to see more within a limited timeframe. Travelling with an agency also gives travellers information about the places they visit and greater safety during the trip because they have a specialist guide who will take care of tourists during the trip.
Visas
Travel agent always know what to do about getting visas so using their services will make the visa process easier because they have experience with the procedures and they will therefore remove the inconvenience for the customer.
Information
Travel agents provide useful information for tourists, such as whether or not it is necessary to get shots or tablets before visiting certain countries or areas. They will also be able to provide the latest health advisories for any destination.
Proud Holidays also offers these services. It has tour packages, both domestic and outbound, which are mostly for large organizations which are rewarding their employees. They also provide ticketing for air travel and land travel at the destination, hotel bookings, visas and other information for travelers.
There are sales materials that Proud Holidays use to attract customers. The website is the most up-to-date method, so when there are tour package promotions or special discounts they will appear first on the website. During high season or near long weekends, the company uses newspapers to advertise tours, and sometimes they appear at travel exhibitions. The most important sales material, however, is word of mouth reputation because most of the company’s customers are their existing customers. Keeping a high
quality service standard at reasonable prices also serves to enhance brand loyalty in customers.(Proud holiday,2015)