Dear Sherwin,
Regarding the complaint the we got from you, we're meeting with all parts already. Please see detail below :
Reason :
1. We're checking any documents within the loading process. It has not a problem on this process. And we attached the loading picture with the perfectly to you also.
2. We focus on the Agent problem on the transport process.
Conclusion :
1. We're finalized the problem from the Shipping agent in the transport process.
2. You can claim the damage & loss with your agent direct.
Recommendations :
1. Please check your agent & review again on the transport service.
2. But in my side that we will help you to becareful on the loading process more and we will improved the air bag layout with best capacity on it.