According to a recent research with Verint and Ipsos Mori, 49% of customers are not satisfied with the service levels they receive from their providers. In this video, you will get to know customers Viktor, Sue and Peter and understand how their behaviour could be impacting your business. Find out how you can perform that all-important "temperature check" into the experiences, expectations, and even satisfaction of your customers, like Viktor, Sue and Peter, so you can take action on what they say.