This can be attributed to the confusion of the concepts of corporate governance of IT [17], [15], [4] and IT
management [13] until ISO standard 38500 [10] recently clarified the notions which are addressed at different
levels of the hierarchical structure of an organization. Therefore, unless the two processes are perfectly
coordinated, it is impossible to prioritize IT investments for maximum return.
We have conducted a literature review of strategic IT demand management and have not found much
literature dealing with this topic. The problem with this process is that there is no prescription defining
processes and specifying the different activities, roles and responsibilities of senior executives that are
responsible for strategic IT demand management in organizations. On this ground, we have conducted an
exploratory study to learn more about what is happening in organizations. The objectives of this study were as
follows:
This can be attributed to the confusion of the concepts of corporate governance of IT [17], [15], [4] and IT
management [13] until ISO standard 38500 [10] recently clarified the notions which are addressed at different
levels of the hierarchical structure of an organization. Therefore, unless the two processes are perfectly
coordinated, it is impossible to prioritize IT investments for maximum return.
We have conducted a literature review of strategic IT demand management and have not found much
literature dealing with this topic. The problem with this process is that there is no prescription defining
processes and specifying the different activities, roles and responsibilities of senior executives that are
responsible for strategic IT demand management in organizations. On this ground, we have conducted an
exploratory study to learn more about what is happening in organizations. The objectives of this study were as
follows:
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