This study differed in several respects from previous studies demonstrating that
satisfaction was an outcome construct of perceived quality by encompassing diverse
quality factors for a more comprehensive interpretation of dining experiences. Unlike
the previous studies on the link of quality to satisfaction, this study looked at quality
perception from the perspective of a highly satisfied customer. This study has shown
that differences do exist between the perceptions of highly satisfied customers and
non-highly satisfied customers with regard to the crucial attributes of the three quality
facets during their restaurant consumption experiences