McDonald’s corporate management focuses on training and leadership which is permeated at all levels through Hamburger University. On the university website, they quote McDonald’s founder Ray Kroc’s ideology which is training-oriented: “If we are going to go anywhere, we’ve got to have talent. And, I’m going to put my money in talent”. This shows that McDonald’s considers its crew members as elements that cannot be replaced. Because training is not limited to just the top-level executives, McDonald’s is able to ensure that its culture is spread at all levels and reinforced through education and promote that employees still remain important to the organization. Ravi Sharma, restaurant manager at McDonald’s outlet in New Delhi concurs – “At McDonald’s, the work operations are such that I’ve been exposed to different aspects of business including finance and leading teams. This is one place where one can get complete orientation and training to lead and develop the organization”.