LSOP is designed for all associates to follow and be the hotel’s guideline for the associates.
Associate personal behavior and conduct are of utmost importance to the success of the Novotel Phuket Resort.
The use of personal mobile phones in a public area during the working hour does not present a professional behavior and
Conduct to the guests.
1. Associates will not use personal mobile phones in any public area during their working hours except to provide guest assistance, or to facilitate hotel operations.
2. Calls can be made either before or after the associates shift, or during their meal break.
3. Associates are not permitted to receive personal phone calls at work except in the case of a family emergency.
4. Associates are not allowed to carry mobile phone while on duty.