Small firms often need
external support if they want to implement new concepts, for example quality
management. Alstrup (2000) in their research, was adapted the continuous improvement
(CI) concept to the particular situation of the three small enterprises which involved.
The objective of the study was to investigate the possibilities of using in small
enterprises, techniques that are known from CI activities in large organizations, in order
to gain longer-term effects than are usually seen after external support in small firms.
Findings from the study can be conclude as the concept of CI in small enterprises with
unskilled workers is possible to use and maybe a good approach but the consultant must
realize that the activities will develop in many different ways.