The congruence model is more than an interesting way of thinking about organizational dynamics. Its real value lies in its usefulness as a framework – a mental checklist, if you will – for identifying the root causes of performance gaps within an organization. As suggested earlier, it provides a very general roadmap and a starting point on the path to fundamental enterprise change. It provides the conceptual framework for a change process that involves gathering data on performance, matching actual performance against goals, identifying the causes of problems, selecting and developing action plans, and, finally, implementing and then evaluating the effectiveness of those plans.