Have you ever had a conflict with a boss or professor? “Yes, I have had conflicts in the past. Never major ones, but there have been disagreements that needed to be resolved. I've found that when conflict occurs, it helps to fully understand the other person’s perspective, so I take time to listen to their point of view, and then I seek to work out a collaborative solution. For example . . .” Focus your answer on the behavioural process for resolving the conflict and working collaboratively.