In the future, kindly submit your request for IP phone replacement between 06:00 and 15:00 local time.
I am from the EMEAR Logistics and all I did was to create the RMA for you. Whatever, happened after that was controlled by the APAC Logistics team.
Thank you for your feedback. However, I would have appreciated if you have provided an additional feedback.
Please feel free to contact me should you need further assistance.