III. OBJECTIVES OF THE STUDY
The objectives of this study are undertaken to investigate
the franchisees’ perception of franchisors’ performance in the
franchise food and beverage industry in Thailand. The study
examines the factors that lead to the franchisees’ perception
of the performance of the franchisor and tests the mediating
effect of perceived franchisor’s support on the relationship of
relationship marketing to franchisors’ performance. This
study seeks to achieve the following objectives: (i) to
examine the relationship between relationship marketing and
franchisor’s performance and (ii) to examine the mediating
effect of perceived franchisor support on the relationship
between relationship marketing and franchisor’s
performance.