Process
We also intend to proactively work on Domestic Passenger Operations, including by enhancing domestic airfare lineups to capture demand from inbound travelers for tourism within Japan and planning domestic travel packages.
To capture a greater share of global demand while actively utilizing various alluring destinations within Japan for people abroad, we, the marketing division, need to make efforts on sales initiatives. In addition, the excellent service quality provided by our frontline staff and the ANA brand supported by product development will be invaluable tools to achieve this goal.
Recognition of our service quality as 5-Star by SKYTRAX does more than simply contribute to the further growth of air transportation business. By effectively using our customer foundation built on that service quality and our brand value, as assets, potential exists to contribute to the ANA Group’s overall operations