Hi nadamarket,
auaut is out of the office until 09/15/2016 and may not be able to respond to your message.
Message from auaut:
Dear friend,
I am sorry we will have 2 days off for weekend.
So we couldn't reply you in time.But please don't worry,we will reply as soon as we get back to work.
Sorry for the inconvenience.If possible,could you not leave negative feedback or open case to us?Please believe we will resolve your problem well.
Again thank you for your understanding!
Have a nice day!
Jane