The BSC enables managers to have a formalized mechanism that will achieve the balance between financial and
nonfinancial results in the short and long term [3] and is also a means to evaluate the performance of an organization
through four traditional perspectives: financial, internal business process, customer and learning and growth [9].
Following the identification process, the BSC is applied to these metrics with the intention of evaluating clearly the
performance of SC. Each of these perspectives should be translated into corresponding metrics and measures that
reflect the strategic objectives. These perspectives should be periodically reviewed and updated as necessary and may
even be extended in number [10]. Measures included in the BSC should be monitored over time and integrated
explicitly in the strategic processes of the SC [5]. In order to make the BSC a successful approach, organizations
should articulate goals for time, quality, performance and services and finally translate these objectives into specific
performance measures. It makes no sense for organizations to have only financial measures, but rather a combination
of these with operational measures