Juran’s Quality Planning Road Map (Quality Trilogy)
Quality Planning
1. Identify who are the customers.
2. Determine the needs of those customers.
3. Translate those needs into our language.
4. Develop a product that can respond to those needs.
5. Optimize the product features so as to meet our needs as well as customer needs.
Quality Improvement
6. Develop a process that is able to produce the product.
7. Optimize the process.
Quality Control
8. Prove that the process can produce the product under operating conditions.
9. Transfer the process to Operations.