Thank you for your letter of complaint on 12 June 2010 about mistake issuing your flight ticket.
We are very sorry to hear that you were unhappy with our service. We always try to make all our guests feel welcome and to provide a quality service at all times.
We have spoken to the staff involved and it seems that we were problem system and a lot of customer on that time. We apologize for any inconvenience caused, but we will improve our service to be better more than now.
We would like to offer you a ticket to London from Edinburgh on your next travelling at no charge in compensation. Once again, we apologize for any inconvenience and look forward to serving you again next time.