proper operation when appropriate , and other tasks. the delivery person is not permitted to leave until the customer is satisfied with the product and the service . if there are any problems or complaints that cannot be resolved by the delivery person , he or she must contact the manager and arrange a solution .
t the customer residence, delivery personnel must complete tasks specified on a checklist , including placing the furniture exactly where the customer want it that itmes such as recliners are in working order , demonstrating
customer can request a guaranteed two-hour delivery window. delivery personnel call the day prior to the schedule delivery to remind the customer of the time and to confirm that someone will be home.
for customer delivery the store rents professional-looking uniforms for its delivery personnel. the delivery equipment is well-maintained , clean , and reliable . trucks are cleaned every day and repainted frequently . the trucks are on a tight maintenance schedule schedule in order to maximize reliability