Question: I keep getting disconnected from GTA Online and I am having problems matching with and staying connected to other players. Error messages frequently appear saying that my session timed out or ended due to an unknown network error, the game couldn’t find a compatible session, or the Rockstar game services are unavailable. How can I improve my connection?
Answer: First, be sure to check our GTA Online Server Status page to rule out an outage or scheduled maintenance period.
If the issue persists and GTA Online’s status is currently “UP,” the problem may be related to some connection types conflicting with other players, or other problems with your Internet setup.
First, be sure that your Internet connection speed meets or exceeds the requirements below (you can check your connection speed at any online speed test, such as speedtest.net.):
Download speed: 3Mbps
Upload speed (recommended):1Mbps
Upload speed (minimum): .5 Mbps
If your connection speed meets these requirements, try changing your NAT setting to OPEN by connecting the console directly to your modem using a wired connection, bypassing the router entirely.
Note: To test whether the problem is caused by your router, bypass the router entirely and connect instead to the modem (separate box) using a wired Ethernet cable (not wi-fi). This is assuming your modem and router are separate boxes. If you have a combination modem/router (one box for both), see tip #7 at the bottom of this page about placing the combination modem/router unit in Bridge Mode.
Xbox 360 and Xbox One:
You can test your connection through the following option in the dashboard:
For Xbox 360:
First, go to “Settings” on your dashboard by pressing RB until you are on the “Settings” tab. Then, select “System”.