Ethnic and Racial Subcultures
McDonald’s U.S. chief marketing officer (CMO) observes, “The ethnic consumer tends to set trends. So they help set the tone for how we enter the marketplace.” He notes that feedback from minority consumers shape McDonald’s menu and ad choices, which it then markets to all of its customers. In fact, the chain’s American strategy is called “Leading with Ethnic Insights.” The company includes a disproportionate number of blacks, Hispanics, and Asians in focus groups. It asks its marketers to imagine how they would sell a product if the U.S. population were only African American, Hispanic